If you would like to return any of the items you have received, LUSANA offers a 14-day return policy for store credit. This is valid from the day that you received your parcel.
We do not offer cash refunds or size exchanges.
Please note that the customer is responsible for covering shipping and handling charges for any returned items.
A refund or an exchange is only issued when the garment is classified as faulty and cannot be repaired.
We reserve the right to repair or replace faulty garments.
Items listed on SALE are final sale items and are not eligible to be returned for refund.
All accessories are final sale and not eligible to be returned for refund.
Please lodge your return here. Once your return has arrived at our facility, please allow up to 5 business days for the store credit to be processed.
— LUSANA only offers return for store credit.
— Final sale items are not eligible to be returned for store credit. — We do not offer exchanges, however you are welcome to return a full priced item for store credit and repurchase your preferred size. — Returns must be initiated within 14 days of purchase date. — Items must be returned in original condition with the returns tag still attached to the garment. — Customers will be responsible for shipping and handling charges to return any unwanted items. — All accessories are final sale and not eligible to be returned.
Final sale items are not eligible to be returned for store credit. Please be aware of this prior to committing to your purchase.
If you would like to return any of the items you have received, LUSANA offers a 14-day return policy for store credit, valid from the day that you receive your order.
Please note that the customer is responsible for covering shipping and handling charges for any returned items. Furthermore, we ask that our customers be aware of the environmental impact of shopping in such a manner and the amount of carbon emissions involved in returning the item.
We are open to receiving fit enquiries prior to purchase yet cannot be held accountable of such purchasing decisions.
Please allow 2-3 business days for our team to process your order and update you with tracking information.
Please check your junk or spam folder prior to contacting us directly at firstname.lastname@example.org.
All domestic USA orders are shipped via UPS on Monday, Wednesday and Friday, excluding holidays. Our standard shipping option is free of charge landing within 2-3 business days from our New York distribution center, if your item is in stock. Express shipping of 1-2 business days is offered at an additional charge of $25. Express orders placed over the weekend will be processed on Monday.
Orders for delivery to Australia, New Zealand, Asia-Pacific and the Rest of the World are shipped on DHL Express on a 2-3 business day delivery.
We do not deliver to P.O. Box addresses.
During times of high-volume orders may take up to 3 business days to ship.
International customers are responsible for all local duties and taxes.
Domestic USA Shipping
Standard Shipping: 2-3 business days - Free of Charge Express Shipping: 1-2 business days - $25
All international orders are shipped via UPS Worldwide on Monday, Wednesday and Friday, excluding holidays.
Canada and Mexico: 2-3 business days - $35
Europe: 6-10 business days - $35
Rest of the World: 6-10 business days - $45
Russia, China, Ukraine, Saudi-Arabia, certain countries in Africa & the Pacifics.
Yes, you are responsible for your own domestic customs and duties. All orders are shipped from the USA.