Jamala Linen Dress Loom
LUSANA.online is a made-to-order shop.
We kindly ask you to account for 3-6 business days for us to process your order, custom produce your order and have your order on its way to you.
All orders are fulfilled via DHL Express. We will update your order with a tracking number when it becomes available – this generally takes 1-2 days from when your order is placed.
USA, Australia, New Zealand & Asia Pacific: 3-6 business days - Free
Canada & Mexico: 3-6 business days - $35
Europe: 6-10 business days - $35
Rest of the World: 6-10 business days - $45
Please allow 2-3 business days for our team to process your order and update you with tracking information.
See our extended Shipping Information page for more information.
USA & Canada Policy
If you would like to return any of the items you have received, LUSANA offers a 7-day return policy for all North American orders, valid from the day that you received your parcel. We do not offer size exchanges.
Please note that the customer is responsible for covering shipping and handling charges for any returned items.
At this point in time, we do not offer returns from international (outside of North America) purchases due to the environmental impact of the freight involved.
Items listed on SALE are final sale items and are not eligible to be returned for refund.
All accessories are final sale and not eligible to be returned for refund.
LUSANA monitors account activity and reserves the right to refuse transactions, and/or close accounts based on order or returns behavior. LUSANA reserves the right to deny credits if the merchandise returned does not meet our return policy requirements.
LUSANA does not accept returns for international orders.
To make a return, please lodge your request here. Once your return has arrived at our facility, please allow up to 5 business days for the refund to be processed.