Shipping

LUSANA.online is a made-to-order shop.

We kindly ask you to account for 3-6 business days for us to process your order, custom produce your order and have your order on its way to you. 

All orders are fulfilled via DHL Express. We will update your order with a tracking number when it becomes available – this generally takes 1-2 days from when your order is placed.  

Shipping Charges

USA, Australia, New Zealand & Asia Pacific: 3-6 business days - Free
Canada & Mexico: 3-6 business days - $35
Europe: 6-10 business days - $35
Rest of the World: 6-10 business days - $45 

Order Tracking 

Please allow 2-3 business days for our team to process your order and update you with tracking information. 

Returns

We do not offer cash refunds or size exchanges. If you would like to return any of the items you have received, LUSANA offers a 14-day return policy for store credit.

See our extended Shipping Information page for more information.

See our extended Returns, Exchanges and Refunds page for more information.